Job Purpose:

Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.

 
Job Responsibilities:

•  Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
•  Counsel & coach drivers and monitors on front-line disciplinary & service issues.
• Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager, or resolve problems directly with the customer.
• Handle heavy phone and radio traffic.
•  Serve as primary communication liaison with major contracted customers.
• May handle charter reservations, billing, or driver payroll.  May monitor licensing and participate in hiring drivers.
•  Provide solutions to drop-off and pick-up problems; resolve issues as needed.
•  May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
• Complete special projects as assigned
• Assist drivers with day-to-day operations and ensure compliance with operating contracts, state and local ordinances, and company policies and procedures.

 Minimum Education & Certifications Required

• High school diploma or equivalent preferred
• Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required

Requirements & Expectations:

• Minimum of 3 years of experience in the transportation industry
•  Managerial experience preferred
• CDL may be required
• Good verbal communication and customer service skills.
•  The ability to work early morning hours.
•  Basic knowledge of radio dispatch equipment
• Ability to work under time constraints and deadlines
• Must maintain a professional and respectful attitude toward fellow employees and customers.
• Dress in a professional and appropriate manner for a business environment.
•  Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
• Execute all job duties while following company policy and procedure

Skills:

• Proficient computer skills, including Microsoft Office
• Ability to use or learn to use the internet, additional programs as required, and office equipment, including fax and phones or other electronic devices

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