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Job Purpose:

Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.

 
Job Responsibilities:
  •  Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
  •  Counsel & coach drivers and monitors on front-line disciplinary & service issues.
  • Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager, or resolve problems directly with the customer.
  • Handle heavy phone and radio traffic.
  •  Serve as primary communication liaison with major contracted customers.
  • May handle charter reservations, billing, or driver payroll.  May monitor licensing and participate in hiring drivers.
  •  Provide solutions to drop-off and pick-up problems; resolve issues as needed.
  •  May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
  • Complete special projects as assigned
  • Assist drivers with day-to-day operations and ensure compliance with operating contracts, state and local ordinances, and company policies and procedures.

 Minimum Education & Certifications Required
  • High school diploma or equivalent preferred
  • Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required
Requirements & Expectations:
  • Minimum of 3 years of experience in the transportation industry
  •  Managerial experience preferred
  • CDL may be required
  • Good verbal communication and customer service skills.
  •  The ability to work early morning hours.
  •  Basic knowledge of radio dispatch equipment
  • Ability to work under time constraints and deadlines
  • Must maintain a professional and respectful attitude toward fellow employees and customers.
  • Dress in a professional and appropriate manner for a business environment.
  •  Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
  • Execute all job duties while following company policy and procedure

Skills:
  • Proficient computer skills, including Microsoft Office
  • Ability to use or learn to use the internet, additional programs as required, and office equipment, including fax and phones or other electronic devices
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